Privacy Policy
Privacy Policy
We, Simplicity USA, Inc., with its address at 8 The Green, STE B, Dover, Delaware 19901, United States, along with our local partners including PERRY SOFT a.s and Simplicity Ltd. (“Simplicity”, “we”, “us”, or “our”), are the provider of a comprehensive travel application that helps users discover and experience the best adventures, design the perfect itinerary, and access other exciting travel-related features. Our app utilizes advanced AI technology to assist you in planning your trips, offering personalized recommendations based on your preferences, and making it easier than ever to organize your ideal travel experience. Whether you’re exploring a new city or revisiting a favorite destination, Simplicity helps you connect with cities and discover top attractions effortlessly.
This policy concerns our privacy and data collection, processing and transfer practices (the “Privacy Policy”) and describes how we treat the information we collect when you visit and use the website available at https://residents.onesimplicity.com/ (the “Website”) and Simplicity’s other domains, products, services, mobile applications, and content (collectively with the Site, the “Services”). By accessing our Services, you are acknowledging that this Privacy Policy and our Terms of Service available at: https://residents.onesimplicity.com/legal/terms-of-service/ (the “Terms of Service”) apply to your use of the Services and that you agree to be bound by this Policy and our Terms of Service.
Simplicity is a controller for the personal information processed under this policy and therefore is responsible for your personal information processing. All changes we make to our privacy policy in the future will be posted on our Website. Please check back frequently to see any updates or changes to our privacy policy.
This policy was last updated in October 2024.
Section 1: Personal Information We Collect and Process
1.) We may process the following personal information to:
a) Provide our Services, including access to Services, support services and updates. This also includes the usage of essential cookies for the facilitation of our Website. We process your personal information for this purpose under performance of the contract,
b) Deliver direct marketing messages, travel offers, or advertisements to your email or other indicated channels. We process your personal information for this purpose under your consent.
c) Process your request through our Website and/or Services including, but not limited to, contacting us or applying for an open job vacancy,
d) Optimise our Website and Services to continuously improve our Service. We process your personal information for this purpose under consent,
e) Deliver content to you which we believe you would be interested in based on your previous interactions with Simplicity. We process your personal information for this purpose under legitimate interest. More information can be found in 1.2,Provide relevant notifications to you based on your usage of the Services, or for emergency situations.
f) Fulfill our legal obligations and defend claims in the case of proceedings before public authorities. We process your personal information for this purpose to stay in compliance with our legal obligations.
g) Travel Information: We may collect and process travel-related information such as your travel itineraries, bookings, preferences, and destination information. This information may be used to personalize your experience, recommend travel options, and optimize your travel arrangements.
h) Geolocation information: For enhanced travel experience, we may collect and process your geolocation information to provide location-based recommendations, updates, and services. You can manage your geolocation settings through your device preferences.
2.) If you have used our Service in the past and provided us with your email address, we may contact you at this email address to promote our Services, special offers, news and provide other information related to our Services via our newsletter. However, you have the option to choose not to receive our newsletters by ticking the appropriate check box when submitting your email. You may also unsubscribe from our newsletter at any time by ticking the appropriate check box or by using the link in the newsletter.
a) We retain travel-related information for as long as necessary to provide you with services and comply with our legal obligations, or until you request its deletion
b) We may profile your travel preferences and past interactions to personalize offers and content, such as suggesting destinations or travel services tailored to your interests.
Section 2: Personal information categories that we process may include your:
a) personal details (including your name, surname, date of birth),
b) contact details (including your address, phone number, email address),
c) professional details (including your name of the company/city/town/municipality, that you work for and any other information you may provide about your role),personal information you provide in communication via the Services, Website, telephone, email or otherwise by you.
d) The content you provide to the Services: The Simplicity Services are based directly upon content that users provide when using the Services, including travel-related issues or feedback. This content may include information such as your name, travel preferences, and feedback on services. If relevant, location-based services such as geolocation might be used to enhance your travel experience. In many cases, the default physical location of the issue is generated from obtaining GPS or other geolocation information directly from the user’s computer or mobile device. e) It is also possible that user-provided content may contain identifying information about other people and the user including unregistered users. For example, a user might include a name or identifying information about a person or property in the textual description of an issue report. Or a user might include an image, a video, or a voice recording of another person as part of an issue report.
Section 3: Other information that we obtain from you when you use our Website and Services include:
a) Technical information on our Website and Services, including, where applicable, the Internet Protocol (IP) address used to connect your computer to the Internet, your login credentials, specific online identifiers (for example Apple ID), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, image metadata, information about your visit, including your clickstream to, through and from our website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, number and frequency of our visitors, which pages or features of the Services they have visited, which links on the Services they have clicked on, and the length of those visits. We may also use third-party applications and services, as well as in house systems to collect and analyze this information.
b) Without collecting the IP address from you and processing it, we cannot connect you to the nearest server, which is necessary for the provision of our Services (it means that we do not permanently store the IP address, and it is only used to find the place where the server answer of your request should be sent to). The IP address is stored in our system only in an anonymized form.
c) We use all technical information in aggregate form, that is, as a statistical measure related to all of our users that would not identify you personally.
d) We collect this information to improve the Services and provide additional features and functionality.
e) Location of the device using our Services. When you use our services, we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors to provide notifications. Your location information is not shared with any third party. You can withdraw your consent to us tracking your location at any time in the application settings.
f) Our use of cookies to process personal information is explained in our section on cookies.
g) Please note that we require the provision of personal information required to create your account and to properly provide our Services per the Terms and Conditions you have concluded with us. In the event of non-provision of this information, we are unable to provide our Services properly (for example the use of the website as a logged-in user for the use of services you have ordered).
Section 4: What third parties do we share your information with?
1.)
a) We have internal policies in place to ensure that your information is only shared with authorised personnel at our company or a verified third party. Our staff might have access to your personal information on a strictly need-to-know basis typically governed and limited by function, role and department of the particular employee.
b) Please note that we may only disclose your personal information to service providers that have undertaken the necessary security measures to protect your information. When we share personal information with others we require them to keep it safe. In this section, you may learn more about who we share your personal information with.
2.) We may share your personal information with the following recipients:
a) Business Partners, Suppliers, and Subcontractors: We may share your information with our business partners, suppliers, subcontractors, and service providers who assist in providing travel services, such as:Travel-related services: Airlines, hotels, car rental companies, travel booking platforms, or tour operators, to facilitate travel bookings, reservations, and itineraries.
– IT and Cloud Service Providers: Authorized IT service providers who support the infrastructure of our website and services.
– Payment Processors: Companies that process payments securely on our behalf to handle bookings, transactions, and refunds.
– Accounting and Legal Services: Companies providing accounting services to manage travel-related transactions, and legal advisers to ensure compliance with relevant regulations. We ensure that any subcontractors or third-party service providers comply with GDPR by ensuring the technical and organizational security of processing operations.
b) Advertising and Analytics Partners:
We may share your information with advertising platforms, analytics providers, or similar services that help us improve our travel-related services, optimize user experience, and deliver personalized travel content and advertisements. For example, we may collaborate with marketing platforms to tailor travel offers based on your preferences or past interactions.
c) Analytics and search engine providers may also assist us in improving and optimizing our website and mobile applications, helping us provide you with relevant travel recommendations.
d) Third-party Travel Services: When booking through third-party travel services, your personal information (such as your name, booking details, or payment information) may be shared with airlines, hotels, car rental agencies, or travel insurance companies to facilitate your bookings and other travel arrangements.
e) Auditors, Legal Advisers, and Other Professional Consultants:
In some specific situations, such as audits, legal compliance, or dispute resolution, we may share your personal information with auditors, legal advisers, or other consultants. This is done only for purposes relevant to compliance with legal obligations, defending claims, or consulting on business strategy.
f) Travel-related Partners: We may collaborate with partners to offer travel-related content or promotions. For instance, we may share anonymized information with travel content creators or destination marketing organizations to improve our service offerings or provide you with travel recommendations.
g) Our Website and Services may contain links provided by services from third parties. While we try to facilitate access only to those third party services that share our respect for your privacy, we don’t take responsibility for the content or privacy policies of those third party services. We encourage you to carefully review the privacy policies of all third party services you access.
h) We may use screen recording software that tracks user interactions within our application by recording sessions in the background. All personal information and user text inputs are not recorded. Any personal information captured during these recordings are automatically blurred to protect your privacy. These recordings are retained for a maximum period of 30 days and are then permanently deleted.”
Section 5: How do we protect your informations?
a) We take security measures to protect your personal information processed in hard copies or/and electronically as well from destruction, loss, alteration, unauthorized provision or access to them.
b) We have appropriate technical and organizational measures in place, in accordance with the relevant information protection legislation in order to secure our website and as well as other systems used for information processing including SSL, HTTPS, and TLS encryption.
c) Our website may contain links to other websites or services of different providers than us. We are not responsible for the content and provision of websites or services of these different providers. This Privacy Policy does not apply to the processing of personal information during browsing or using websites or services of said different providers.
d) You are responsible for maintaining the confidentiality of your access information. Therefore, we suggest that you do not disclose your access information to anyone. You should treat your access information as confidential and always remember to log out of your account after you end your activity.
Section 6: How do we store your informations?
a) Regardless of where you use our Services or otherwise provide information to us, your personal information may be transferred to and maintained on servers located in the United States or elsewhere.
b) If you are a European resident, in the event that information is transferred to the United States we use Standard Contractual Clauses and adequacy decisions to ensure personal information protection is maintained at the same standard as in Europe.
Section 7: How do we use cookies?
1.) Cookies
a) Cookies: Cookies are small pieces of text that may be sent to and stored by your web browser when you access a website. Your web browser stores these cookies in a way that is associated with each website you visit, and you can view and manage these cookies through your browser settings.
b) Simplicity, now a travel-focused app, uses both essential and non-essential cookies to provide, personalize, and improve our travel services. Here’s how we use them:
c) Essential Cookies: Simplicity uses essential cookies to enable core functionalities required to provide our travel services, such as enabling access to the site, processing bookings, or securing your session. These cookies are necessary for the functioning of the service and cannot be refused. Without them, key travel-related features, such as booking management or secure payment processing, may not function correctly.
2.) Non-Essential Cookies: We use non-essential cookies to recognize your web browser, provide personalized travel recommendations, and continuously improve our services. Non-essential cookies are only used with your consent and help us enhance your overall travel experience by, for example, showing you relevant travel destinations, itineraries, or promotions based on your past interactions. The non-essential cookies we use include:
a) Google Analytics: To understand user behavior and preferences, we use Google Analytics cookies to track your interactions with our website and travel services. This helps us improve our offerings by analyzing user trends, optimizing travel recommendations, and tailoring content to your needs
b) Facebook: We use Facebook cookies for remarketing and to serve you relevant travel-related advertisements based on your interests. If you interact with our travel content on Facebook, these cookies may be used to show you similar content or offers in the future.
c) Hotjar: Hotjar cookies help us understand how users navigate and interact with our website. This allows us to optimize the user experience and improve our travel service interface, making it easier for you to search for destinations, book trips, or find relevant travel resources.
d) HubSpot: We use HubSpot cookies to track user engagement and interactions with our site, particularly for customer support and travel-related inquiries. This helps us offer more personalized assistance and respond to your needs efficiently.
3.) Web Beacons
In addition to cookies, we may use web beacons, which are small, invisible images placed in emails. These allow us to detect when you open our emails and help us measure the deliverability and effectiveness of our travel-related newsletters, promotions, or updates. For instance, we may use web beacons to track whether you opened an email with a special offer for a travel destination, allowing us to better tailor future communications.
Section 8: General
a) Privacy of Children Our Site and Services are not intended for use by children 13 years of age and younger, so you must be at least 14 years of age to use the Services. Accordingly, we do not knowingly collect information from or direct the Services to anyone under 14 years of age. We encourage parents and legal guardians to monitor their children’s mobile app and Internet usage and enforce our Privacy Policy by instructing their children never to provide Personal Information to Simplicity Services without their parental permission. If you have reason to believe that a child under the age of 14 has provided Personal Information to us, please contact us at info@onesimplicity.com, and we will delete that information from our databases as soon as is reasonably practicable.
Section 9: What are your rights concerning your privacy?
1.) If you would like to exercise any of your rights or receive more information about them, please contact us at info@onesimplicity.com .
2.) Regarding your processed personal information, you have the following rights:
a) Right of access You have the right to gain access to information about the personal information that we process about you. Should you have any questions regarding the processing, or you would like to have more insight about the personal information we process from you, please contact us via the contact details below and we will provide you with further information.
b) Right to rectification You can request from us to correct information inaccurately stored by us without undue delay. You also have the right to have incomplete personal information completed, including by means of providing a supplementary statement.
c) Right to erasure/right to be forgotten You have the right to request us to permanently delete your personal information. You can make such a request if you for example believe that the personal information are no longer necessary in relation to the purpose for which the personal information were collected or otherwise processed.
d) Right to restrict the processing activities You have the right to request from us to restrict our processing activities, for example, if you believe we process incorrect personal information about you, for the time being until the correctness of that personal information is verified, or when the processing of your personal information is unlawful.
e) Right to data portability You have the right to request data that we process about you by automated means based on a contract or consent in a structured, commonly used and machine-readable format, and you have the right to request that we transmit those data to another controller, if technically feasible.
f) Right to complain to a supervisory authority If you are not satisfied with the method of how we process your personal information, you can contact us at any time to find a solution for your concern.
Section 10: CCPA (California Consumer Privacy Act of 2018)
1.) Under the California Consumer Privacy Act of 2018 (the “CCPA”), California residents are entitled to ask us for a notice identifying the categories of personal customer information that we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a request to the following address: info@onesimplicity.com.
2.) California residents are entitled to the above rights. If you would like to exercise any of your rights or receive more information about them, please contact us at info@onesimplicity.com.
Section 11: How can you contact Us?1.) If you have any questions or concerns regarding privacy using the Services, please send us a detailed message at info@onesimplicity.com.
